TERMS OF SALE
Our prices shown are in Australian dollars and include GST where applicable. Prices are also subject to change. We reserve the right to correct any errors published on the website. All returns and exchanges are at the discretion of Timber Revival.
Please note that some products showing as ‘on back order’ may need to be ordered in from a supplier and subject to extended delivery timeframes. If you need a product that is showing as ‘on back order’ quickly, please contact us to confirm the expected wait time before placing your order. Orders cannot be cancelled once the order from supplier has been placed. If you have placed an order for an item that is ‘on back order’ we will contact you with an estimated time frame.
Payment methods we accept for online orders include Credit Card (processed via Stripe), Paypal and Bank Transfer. Full payment is to be made before pickup/postage occurs.
Change of Mind Returns – 7 Day Limit
Should you change your mind and no longer want a product that has been purchased from Timber Revival, the item/s can be returned within 7 days from the date of receiving the item if delivery was selected, or 7 days from pick up. Please note that you are responsible for the cost of return freight.
Please send return requests to [email protected]. You can arrange the return freight once the request has been approved by us. If you are unable to organise return freight, please let us know and we can provide a return label for you to print off. You will need to take the parcel to the nearest drop off location in the couriers’ network. The cost of the return freight will be deducted from the refund amount of the product.
The returned parcel must have your name and contact details clearly marked, and you must ensure the item is packed so it is not damaged in transit. You bear all responsibility for the item until it is received by Timber Revival.
Unfortunately, we cannot accept the return of items that have been used or are not in their original packaging and able to be sold again as a new item.
Once we have received the product in satisfactory resalable condition, we will issue a refund to you for the full cost of the goods excluding the original cost of freight and insurance (if purchased). Refunds will be processed within 10 days of receipt of the returned goods and payment made by the same method that you made payment.
Faulty Goods
If you believe goods you have received from Timber Revival are faulty, our Warranty Process outlines the return process. If the fault is not major (minor), we will repair or replace the item within 4 weeks from receipt of the returned item. If the goods cannot be repaired or replaced within this timeframe, you may choose a refund.
If there is a major fault with the item, you may choose a repair, exchange, or refund.
Customised Goods
We cannot accept the return of goods that have been modified at your request, for example – a serving board cut to length. Modified goods may not be returned under any circumstances.
Appearance & Variation of Timber Products
Timber is a natural material so variation in grain and colour can be expected across our solid timber products. We do not offer replacement or refund for any of our timber products based on variation in colour and grain patterning to that of products shown on our website. Images on our site are an average representation of our products and variation is to be expected.
Finishes and Glues
Unfortunately, we cannot accept the return of finishes, glue and other liquid products due to risk of improper storage and/or contamination.