HANDCRAFTED TIMBER BOARD WARRANTY
Our Promise
At Timber Revival, every serving platter and board is handcrafted from natural timber in our workshop in Melbourne. Each piece is unique – and that’s exactly the point – made from natural materials by real people. We take pride in our workmanship and stand behind the quality of our products.
Warranty Coverage
We warrant that our timber serving platters and boards are free from defects in materials and workmanship under normal domestic use for a period of six (6) months from the original date of purchase. Where a platter or board falls outside of this standard we will:
• Repair the product;
• Replace the product; or,
• Provide a refund or store credit.
Proof of purchase is required. This warranty is provided in addition to your rights under Australian Consumer Law.
What This Warranty Covers
• Defective materials
• Workmanship issues including abnormal splitting or joint failure not caused by misuse or improper care
What This Warranty Does Not Cover
• Normal wear and tear (knife marks, scratches, dents, stains, patina)
• Natural timber imperfections and variations in grain, colour, knots, or texture
• Minor timber movement that does not affect function (checking)
• Natural timber response to environmental factors such as temperature extremes and relative humidity
• Damage from improper care (dishwasher use, soaking, heat, humidity, lack of oiling)
• Use outside intended purpose, accidental damage, neglect, misuse
• Commercial or industrial use unless agreed in writing
Care Requirements
• Hand wash only and dry immediately
• Oil regularly with food-safe board oil
• Store away from heat or moisture extremes
• Large boards are to be stored flat on the feet provided. All other smaller board sizes can be stored flat on a dry surface or on their edge.
Acceptable Quality & Natural Timber
When assessing acceptable quality, we consider the handcrafted nature of the product, intended use, time since purchase, and how the product has been used and cared for. Claims are assessed case-by-case.
Making a Warranty Claim
Please email us at [email protected] with proof of purchase, a brief description, and clear photos. We’ll review and respond promptly.
Warranty Claim Outcomes
In some instances we may need to inspect the product to properly assess a claim; should this be the case the product will need to be returned to our factory address – 1/9 Lacy Street, Braybrook VIC 3019. The original box should be retained to avoid damage to the product in return transit as this will not be covered under our warranty.
Where claims are accepted and the fault is not major (minor), we will repair or replace the item within 4 weeks from receipt of the returned item. If the product cannot be repaired or replaced within this timeframe, you may choose a refund. If there is a major fault with the product, you may choose a repair, exchange, or refund.